The Cotswold Company Upholstery Care Plan
Our outstanding quality is something we’re proud of, here at The Cotswold Company. Confident in the time and care taken to produce every piece of our upholstery, we now offer a five-year care plan across the entire range. Allowing you to enjoy your new purchase with the comfort of knowing that it’s protected.
From just £34, our Upholstery Care Plan includes:
Clean, Repair or Replace
When accidents happen, our team of furniture specialists are here to help. They will visit you at home and use their expert training to repair or remove stains.
Our Upholstery Care Plan covers staining and accidental damage, such as:
For added peace of mind, in the case of furniture being severely damaged, we will replace the item all together.
Claims and enquiries
To make your claim, please contact our dedicated third-party insurance team within 14 days of the event of damage, by visiting www.myfurnitureinsurance.co.uk
For any other enquiries, give them a call on 01384 473017 or email at info@hfrclaims.co.uk
How to purchase our Upholstery Care Plan
You can add the care plan to your order in store or online. If you’re shopping online, select the ‘Upholstery Care Plan’ add-on at the checkout. Please note that our Upholstery Care Plan can not be added to your order after it has been delivered. Once purchased, details of this can be viewed and amended online via the online portal at www.myfurnitureinsurance.co.uk
Upholstery Care Plan PortalDocumentation
Below you can find links to relevant documentation and further information about our Upholstery Care Plan. Please note, if you have purchased our Upholstery Care Plan you will receive full documentation relevant to your Upholstery Care Plan upon delivery of your order.
Frequently asked questions
Have a question about your policy? Try our FAQs below or if you require further assistance please contact us.
How much does the Upholstery Care Plan cost?
How much does the Upholstery Care Plan cost?
The price of our Upholstery Care Plan is calculated by the amount of ‘seats’ in your upholstery order. For example an armchair would count as one seat, and a 2 seater sofa would count as 2 seats. An order that contains an armchair and a 2 seater sofa would count as 3 seats, with both items covered. The maximum charge is for 5+ seats which would cover all made-to-order upholstery items in your order.
Please refer to the table below for our pricing structure based on the amount of seats in your order. All plans include a £20 service fee. Your total cost will be shown at checkout based on the items in your order.
Please note: Corner Sofas are classed as 5+ seats. Love Seats are classed as 1.5 seats. Foot Stools are classed as 1 seat.
I've already placed my order, can I still add the Upholstery Care Plan?
I've already placed my order, can I still add the Upholstery Care Plan?
Yes, you can add our Upholstery Care Plan within 14 days of placing your order. Please contact us to arrange this. Unfortunately, we are unable to add our Upholstery Care Plan to your order if it was placed more than 14 days ago.
I am not the policy holder, can I still claim?
I am not the policy holder, can I still claim?
Due to GDPR data protection rulings our insurance provider is only able to speak with the named policy holder or a third party providing the named policy holder has authorised this previously.
Are your premiums one off or the cost per annum?
Are your premiums one off or the cost per annum?
Our premium covers you for up to 5 years and you are not required to pay any annual fee or call out charges.
What should I do if I spill something on my sofa?
What should I do if I spill something on my sofa?
In the event of a spillage or stain you should act immediately. Blot liquid spills or remove solids with a clean white cloth/paper towel, work towards the centre of the spillage. Do not rub as this may damage your furniture. Should a spillage result in a stain, follow the claims procedure. Please do not use any other cleaning substance other than advised by ourselves or our insurance provider.
When does my policy expire?
When does my policy expire?
Your policy expires on the expiry date shown on your policy certificate. This is usually 5 years from the date your furniture is delivered.
My sofa was delivered damaged, can I still claim?
My sofa was delivered damaged, can I still claim?
In the rare occasion that your sofa is delivered damaged, please contact us directly in the first instance and we will resolve this for you. Our policy does not cover furniture that was delivered damaged.
Why can’t I register my claim online?
Why can’t I register my claim online?
If you are having trouble registering your claim online, you can call our insurance provider directly on 01384 473017 (Monday to Friday 9am–5pm).
Do I have to pay an excess if I make a claim on my policy?
Do I have to pay an excess if I make a claim on my policy?
No, we do not charge an excess to claim on your policy.
How can I check what is included or excluded in my policy?
How can I check what is included or excluded in my policy?
Our terms and conditions clearly outline what is included in your policy. If you have any questions you can call our insurance provider on their claims line to discuss your policy on 01384 473017 (Monday to Friday 9am–5pm).
When will I receive my documentation?
When will I receive my documentation?
You will receive full documentation relevant to your Upholstery Care Plan upon delivery of your order.
I’ve moved house, how can I change my address?
I’ve moved house, how can I change my address?
If you have moved to a new house, you will need to inform our insurance provider of your change of address in writing. Please include your previous address, new address, full name and policy ID when writing.
The address to write to is:
Unit 8
Waterfront Business Park
Brierley Hill
West Midlands
DY5 1LX
Insurance is provided by HFR Warranties (a trading name of the Emmiera Group Limited). Terms and conditions apply.